FAQs
Frequently Asked Questions
How long does shipping take? When will I get my order?
Most orders are prepared and shipped within 1–2 business days. In many cases, items leave our warehouse the same day. Delivery usually takes between 4–7 business days. If a product requires a longer timeframe, we’ll note that on the product page so there are no surprises. While delays are rare, if one occurs, we’ll notify you right away.
Which payment methods can I use?
We accept major credit and debit cards (Visa, Mastercard, American Express) as well as secure digital payments like Apple Pay and Google Pay.
What is your return policy?
Your satisfaction matters to us. That’s why we offer a 30-Day Money-Back Guarantee on every purchase. You can read the full details of our return policy at the bottom of this page.
Can I cancel my order?
Yes—if your order hasn’t shipped yet, you can cancel it for a full refund. Just let us know as soon as possible at support@vibrancehaven.com. If your order has already shipped, you can still return it under our 30-Day Return Policy.
What if my order arrives damaged?
Please check your package when it’s delivered. If you see any damage—even on the box—make a note of it with the delivery driver. If you can’t open the package right away but suspect damage, sign with the note “suspect damage.” If your item does arrive damaged, email photos to support@vibrancehaven.com and we’ll take care of a replacement or refund right away.
How do I place an order?
Shopping with us is easy! Simply click “Add to Cart” on the item you’d like, proceed to checkout, and enter your shipping and payment details. You’ll receive an order confirmation email immediately. If you’d prefer to order by phone, call us at 877-309-2624.
When will I know my order has shipped?
After you place your order, you’ll receive an email confirmation right away. Once it leaves our warehouse, we’ll send another email with your tracking details so you can follow its journey. In the unlikely event an item sells out after your purchase, we’ll notify you by email or phone within one business day.
Will I receive an order confirmation email?
Yes! Each order comes with an email confirmation for your records. Make sure your email address is entered correctly during checkout so you receive it.
Can I make changes to my order?
Yes—if your order hasn’t shipped yet, you can request changes at no extra cost. Email us at support@vibrancehaven.com with your request. If the adjustment affects the price, we’ll either issue a refund for the difference or send you a secure payment link for the balance. For immediate assistance, you can also call us at 877-309-2624.