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You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.
At Vibrance Haven, we want every customer to shop with confidence. If something doesn’t go as planned, we’ve made returns and refunds simple and fair. Here’s how it works:
1. Return Window
You can request a return within 30 days of receiving your order. Unfortunately, we’re unable to accept returns after that time frame.
2. Who Pays for Return Shipping?
3. Damaged or Defective Items
Received something broken or not working properly? Contact us within 30 days. We’ll provide a prepaid return label and once the item is returned and inspected, we’ll issue either a full refund or a replacement—including any original shipping costs.
4. Changed Your Mind?
If you no longer want the item, you can return it within 30 days—as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we’ll refund the product cost (excluding shipping).
5. Refund Processing
Once we receive and approve your return, we’ll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.
If it’s been over 10 business days since your refund was approved and you still don’t see it, contact us at support@vibrancehaven.com and we’ll look into it immediately.
6. Restocking Fees
In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we’ll clearly communicate this during your return request process.
A built-in fan-forced heater provides supplemental warmth for spaces up to 400 sq. ft., and the flame effect can operate without heat for year-round use. This model is also a clean, efficient alternative to traditional fireplaces—producing no emissions and delivering 100% efficiency.
Available in multiple sizes: 33" (BF33DXP), 39" (BF39DXP), and 45" (BF45DXP).
Patented flame technology – Offers realistic depth and natural, dancing flame effects
Supplemental heat – Fan-forced heater warms up to 400 sq. ft.
Authentic log set – Hand-molded from real wood for lifelike detail
Year-round use – Flames operate with or without heat
LED inner glow logs – Patented LED and ember technology create a convincing, synchronized glow
Eco-friendly – No emissions, no particulates, and 100% efficient
Dimplex 4 Piece Trim Kit
Give your fireplace a clean, modern look with this streamlined black trim. It offers a minimalist finish and is an ideal alternative when stone or tile work isn’t in the budget. When paired with the BF33DXP, the trim kit eliminates the need for a mantel—leaving the final style entirely up to you. Installation is straightforward, with complete instructions included.
Dimplex Glass Bi-fold Look Door
Stylish: This glass door features a bi-fold–inspired design, adding visual interest without the complexity of moving parts.
Seamless: The single-pane construction delivers a classic look while keeping installation simple.
Safe: Tempered, cool-touch glass and smooth black trim help prevent heat transfer and eliminate sharp edges.
Included: Comes with a glass bi-fold–style door and black trim, designed specifically for the BF33DXP.
Reliable: Backed by a 1-year limited warranty for added peace of mind.
Dimplex Tamper Proof Glass Front
Fixed glass pane keeps the fireplace tamper-resistant
Single tempered glass sheet offers a clear, unobstructed view
Black trim on the top and bottom protects edges and enhances the look
Tempered glass stays cool to the touch and provides strong, long-lasting durability
Dimplex Plug Kit
Just connect it, plug it in, and enjoy realistic flame effects
Not needed for the 24" Revillusion models (RBF24DLX or RBF24DLXWC), which already include an optional plug kit
Comes with step-by-step instructions for quick installation with your Revillusion unit
Compatible with all Revillusion fireboxes: RBF30, RBF30WC, RBF36, RBF36WC, RBF36P, RBF36PWC, RBF42, and RBF42WC (all sold separately)
Dimplex 3-Stage Remote Control Kit
Adds remote-control convenience for easy operation
Offers both high and low heat settings
Requires installation with light wiring
Must be initialized and programmed before use
Dimplex 33" Glass Swing Door Kit
Enhance the look of your fireplace with a traditional-style door
Black curved accents add visual interest
Center-swing doors open outward
Tempered glass provides durability and stays safe to touch even when the unit is heating